XanhSM Green & Smart Mobilitymembuka lowonganCustomer Service Team Leader
XanhSM Indonesia: Leading the Way in Sustainable Mobility Solutions
XanhSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recogni...
Ringkasan
- Perusahaan :
- XanhSM Green & Smart Mobility
- Situs :
- https://www.xanhsm.com/id/
- Industri :
- Taxi Listrik
- Kategori :
- Perbankan
- Status Pekerjaan :
- Full Time
- Pola Kerja :
- OnSite
- Jam Kerja :
- 40 Jam/Minggu
- Perolehan Gaji :
- Rp 20.000.000 s/d Rp 35.000.000
- Pengalaman :
- 5 Tahun Pengalaman
- Lokasi Kerja :
- Jakarta
- Tanggal Berakhir :
- 09 November 2025
Deskripsi Pekerjaan
- Lead and supervise the Customer Service team to ensure timely shift attendance, compliance with internal procedures, and effective workload distribution.
- Monitor service quality and case resolution to meet SLA and KPI targets, while continuously coaching and supporting team members for optimal performance.
- Oversee call traffic and bookings to maximize conversion rates and revenue from the Call Booking Department.
- Ensure stability of CRM and booking systems, coordinate with vendors to resolve technical issues, and propose improvements for operational efficiency.
- Track team performance, customer feedback, and recurring issues to develop actionable insights, reports, and process improvements.
- Manage staffing schedules to ensure adequate coverage based on forecasted customer demand.
- Min. Bachelor's degree in Business Administration, Communications, or a related field.
- Strong leadership and team management skills, min. 4 years in leadership role.
- Excellent communication and conflict resolution abilities.
- Ability to analyze performance data and implement process improvements.
- Good understanding of call center KPIs, SLA management, and customer experience metrics.
- Tech-savvy, with working knowledge of CRM/Booking systems and basic troubleshooting skills.
- Flexible and able to work during peak hours, weekends, or on-call shifts when required
Preferred:
- Experience in the ride-hailing, transport, or tech platform industry.
- We’re looking for a hands-on, data-driven team lead with strong leadership and problem-solving skills. You’re someone who thrives in fast-paced environments and knows how to motivate a team. If you’re detail-oriented, tech-savvy, and passionate about delivering excellent customer service while improving processes — we’d love to meet you.
2 Benefit Pekerjaan
Kirim Lamaran
- Via URL :
Peluang diterima pada lowongan kerja Customer Service Team Leader masih terbuka untukmu! Baru 7 orang yang mengunjungi link lamaran diatas. Ayok cepat kirim lamarannya sebelum ditutup pada tanggal 09 November 2025!
